Shipping Policy

Order Processing & Handling

• Orders are processed within 3 business days (excluding weekends and holidays).
• Orders placed before GMT- 05:00 Eastern Standard Time (New York) will begin processing the same day. Orders placed after this time will be processed the next business day.
• Custom or made-to-order items may require additional processing time.

Shipping & Transit Times

• Once shipped, estimated transit times are:
  • Standard Shipping: 5-8 business days

Shipping Rates & Carriers

• Free shipping on all orders within the continental U.S.
• For orders below this amount, shipping rates are calculated at checkout.
• We use [FedEx &. UPS Freight] for safe and reliable furniture delivery.

Freight & Large Item Deliveries

• Large furniture pieces may be shipped via freight, requiring scheduled delivery.
• Freight shipments are curbside delivery only unless white-glove service is selected (if available).

Tracking & Order Updates

• A tracking number will be emailed to you once your order ships.
• If your tracking status hasn’t updated within 3 days, contact us at support@twoseventynine.com.

Change of Address Policy

• Address changes must be requested within 24 hours of placing your order.
• Once an order is processed, we cannot guarantee address changes. If the order has shipped, you may need to contact the carrier to request a reroute (additional fees may apply).

Cancellations

• Orders can be canceled within 24 hours of placement. After this period, the order may have already been processed and cannot be canceled.
  

Shipping Restrictions

• We currently ship within the U.S. only (no P.O. boxes, APO/FPO).
• International shipping is not available at this time.
• If you are in Alaska, Hawaii, or Puerto Rico, contact us for a custom shipping quote.

Damaged, Lost, or Missing Packages

• If your order arrives damaged, report it within 48 hours with photos.
• For lost or stolen packages, file a claim with the carrier and notify us at support@twoseventynine.com for assistance.

Returns & Exchanges

• Returns are accepted within 30 days of delivery. Items must be unused and in original packaging.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

For any questions, feel free to contact us at support@twoseventynine.com.

 

Two Seventy Nine LLC 
support@twoseventynine.com

279 Madison Street, Brooklyn NY, 11216

Contact number: +1-929-564-5016

Registration: 93-4586718